Privacy Policy
Hotel Sol ("Hotel Sol," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have, when you visit our website or stay at our property at 17566 Gulf Blvd, Redington Shores, FL.
By using our website or booking a stay with us, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information from third parties who help us operate our business.
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Reservation and guest information: name, email address, phone number, mailing address, arrival and departure dates, room preferences, and special requests.
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Payment information: credit card or other payment details, processed securely through our payment processor. We do not store full card numbers on our own systems.
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Communications: messages you send us through our website, email, or phone, including questions, requests, or feedback.
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Website usage information: IP address, browser type, device information, pages visited, and how you interact with our site, collected through cookies and similar technologies.
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Marketing preferences: whether you have opted in to receive promotional emails or offers from us.
How We Use Your Information
How We Use Your Information
We use the information we collect to:
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Process and manage your reservation, including check-in and check-out
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Communicate with you about your stay, including confirmations and updates
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Process payments and prevent fraud
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Respond to questions, requests, and customer service needs
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Send promotional offers and updates, where you have opted in
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Improve our website, services, and guest experience
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Comply with legal, tax, and regulatory obligations
How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
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Payment processors to securely process transactions
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Booking and property management platforms used to manage reservations
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Email and marketing service providers, where you have opted in to communications
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Service providers who support our website, IT, and operations, under confidentiality obligations
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Legal or regulatory authorities, where required by law or to protect our rights and the safety of our guests and staff
Cookies and Similar Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and support booking functionality. You can control cookies through your browser settings, though disabling them may affect certain features of the site, including the booking process.
Data Retention
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on where you live, you may have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of marketing communications at any time. To make a request, contact us using the information below.
You can unsubscribe from marketing emails at any time using the link at the bottom of any promotional email we send.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.